It happens to all of us at one point or the other. The password that you entered the last months on Facebook, day after day, stopped working suddenly and you get a dreaded incorrect email or password message.
Here are the messages that you receive when that happens:
Please re-enter your password
The password you entered is incorrect. Please try again (make sure your caps lock is off).
Forgot your password? Request a new one.
The email you entered does not belong to any account. You may try clearing your browser’s cache and cookies by following these instructions.
You can login using any email, username or mobile phone number associated with your account. Make sure that it is typed correctly.
First thing that you can try is to re-enter your email or password, to make sure that you have not just mistyped the information. If you try multiple times, and you get the same error all the time, you are entering the wrong password. It does not necessarily mean that you are doing anything wrong, as it can also be that you someone else, a hacker for instance, has changed your account password in the meantime.
Facebook is displaying links on both error pages that you can use as your first recovery options. When it comes to the email, you could also try logging in with your mobile phone instead of your email address.
Reset your password
If your account password is not accepted, you can try to get it reset. Open this page if you want to reset your Facebook password. You can do so in a number of ways on that page, for instance by entering your email or phone number, your Facebook username, or by entering your name and the name of a friend.
If you fill out the information correctly, you will receive an email with password reset instructions.
It may happen that you can’t fill out the information correctly anymore. If that is the case, you need to open the I Can’t Identify My Account page, where you need to fill out lots of information.
Facebook users do have another option. The – relatively new – get help from friends option can be used to recover your account access as well. You basically list trusted friends on the recovery page, which will receive a special code sent to their email addresses. You then need to collect those codes, for instance by phoning the friends, and enter the codes on the Facebook site.
Lastly, if you suspect foul play, a hacker for instance who managed to gain access to your account, then you can notify Facebook about this on this page.